F.A.Q.

Q: I just placed an order, how long until I can expect my package?

A: Generally, orders may take up to two weeks to ship depending on how busy we are. This isn't usually the case but we are a small operation so things can get backed up. Please plan accordingly!

If you have a hard deadline to meet, please let us know! We will work with you to make sure you receive your items by your deadline. Dependent upon the time frame, additional charges may incur.

Q: I'm interested in buying an eye making kit. What size do you recommend for average human eyes?

A: We usually recommend 26mm for human eyes.

Q: How can I be sure that the eyes I make with your kit or buy from you directly will work in my project?

A: We sell pre-threaded blanks that you can use in conjunction with your sculpting, molding and casting phases to ensure a perfect fit. 

Q: I live outside the side United States. Do you ship internationally?

A: Yes, we ship world-wide.

 

REFUNDS POLICY

Q: What is your refund policy?

A: If you are unsatisfied with your order, we will gladly issue a refund on the product ONLY once the UNUSED product has been returned to us. The product MUST be in the original packaging and show no signs of use. We do not, however, issue refunds on custom orders, shipping costs, or damaged/ used products

THERE ARE NO REFUNDS ON SILICONE EYE KITS. WE WILL EXCHANGE THE KIT IN THE EVENT OF A MANUFACTURER ERROR. WE ALSO WILL ISSUE AN EXCHANGE IF THE WRONG MOLDS HAVE BEEN PURCHASE. (THIS IS SUBJECT TO A 15% RESTOCKING FEE)

We are not responsible for lost/damaged items in the mail. If we do not receive the items being returned, there will be no refund issued.

 

RETURNS POLICY

Q: What is your return policy?

 A: Returns are accepted within 3 days after receiving product . We do not provide return shipping costs. All returns must be undamaged and unused. All custom orders are final.

Q: I'm working on a project that requires up-close shots of the eyes and they need to match and actor or actress. Do you do iris matching or custom jobs?

A: Absolutely! Check out the "Custom Iris" tab under our "Products" 
page to get the specs on what we would need to help you meet your goal. 
If you have any further questions or would like to get a quote, feel 
free to email us.

Q: You don't currently carry the type or size of eye that I need. Can you make custom eye sizes or custom masters/ molds for me?

A: Yep! We can make just about (within reason) any sized eyes you need. Please email us for a full consultation.

Q: I recently bought a product of yours, but I have some questions about the process, can I contact you for help?

A: Of course! Email us at anytime and we will get back you you as soon as possible. Need an answer now? Facebook message us! You can find our contact information under our "Contact Us" tab.