FAQ
Below are some of our most frequently asked questions.
If you don't see what you need below, don't hesitate to send us an inquiry with any questions you may have.
How long until I can expect my order?
Generally, orders may take up to 14 business days or more to process and ship out.
Depending on our order load, these times may fluctuate, so please plan accordingly and don’t be afraid to ask about current turnaround times!
Please contact us regarding shorter turn around times and hard deadlines. We will do our best to accommodate your projects needs!
Do you ship internationally?
Yes! We ship worldwide.
Please note that with international orders, it is recommended purchasing a shipping method with insurance. For international orders, we do not cover duties and taxes. These fees are the responsibility of the buyer.
Please note that with First Class Shipping, orders can take as little as two weeks to arrive and as long as a month. If you are in need of your order quickly, we recommend choosing DHL or UPS. They are not only reliable, but quick - shipping to most locations within 2-3 days after your order is produced.
Have a preferred courier or an account with a specific courier? Please email us and we can get your order set up, without paying for shipping you don’t need.
What size kits do you recommend for making average human eyes?
Generally, we recommend 28mm for human sized eyes for adult sized busts, masks, etc.
This size offers the most flexibility with more of the sclera (white of the eye) to work with. For instance, the eyes can be opened wider or turned further looking to the side, etc.
For young adults and children, we recommend going with something a little smaller like 24 or 26mm, depending on the age of the child.
Working on a Reborn or similar doll? We recommend 18-22mm for Reborn Dolls. For all other sizes, we recommend checking out our Choosing the Right Size page here.
Going for something a bit smaller or larger? We can make just about any size you may need. For a half-scale size, we recommend 13mm.
Be sure to let us know if you need a custom size iris.
Below is a list of our stock eye, iris sizes:
13mm - 6.35mm (1/4 Inch Iris)
18 - 20mm (9.5mm Iris)
22mm (10.5mm Iris)
24 - 28mm (12.7.mm - 1/2 Inch Iris)
Don’t see the size you’re looking for?
Email us at info@fourthsealstudios.com and we can get you a quote for your custom project!
How can I be sure that the eyes I make with your kit or buy from you directly will work in my project?
We sell threaded blanks that you can use in conjunction with your sculpting, mold process and casting phases to ensure a perfect fit. Wondering how these work? Check out our Using Sculpture/Casting Blanks page here.
If you are unsure of how to choose the proper size, check out our “Choosing the Right Size” page here.
My package never arrived. Now what?
Please contact us with concerns regarding your shipment within 14 days of receiving your shipping confirmation email.
Packages within the US that have not arrived, but shows “Delivered” from the courier or our site, are not eligible for replacement packages unless we can confirm with the courier that the package was delivered to the wrong address or was never delivered to you.
Packages outside of the US may have varying delivery dates. Unless your package was shipped with an expedited option, First Class Shipping can take up to one month to arrive. If your package has not arrived after this allotted time, please contact us within 21 days of receiving your tracking information.
Packages that show "Delivered", but have not arrived to you fall under the same policy listed above.
We understand extenuating circumstances occur and we will assess every incident on a case by case basis
Do you do iris matching or custom jobs?
Absolutely! Check out the Custom Iris page here to get the specifics on what we would need to help you meet your goal. If you have any further questions or would like to get a quote, feel free to email us at info@fourthsealstudios.com.
You don't currently carry the type or size of eye that I need. Can you make custom eye sizes and or molds for me?
Yes! We can make just about any type of eyes you may need (within reason). Please email us for a full consultation - info@fourthsealstudios.com.
I recently bought a product of yours, but I have some questions about how to use it. Can I contact you for help?
Of course! Email us at info@fourthsealstudios.com at anytime and we will get back you you as soon as possible
You can also check out our infographic pages on Using Sculpture/Casting Blanks, Quick Reference Guide for Make-Your-Own Eye Kits.