Q: I just placed an order, how long until I can expect my package?

A: Generally, orders may take up to 12 business days to process and ship out  depending on how busy we are. This isn't usually the case but we are a small operation so things can get backed up. Please plan accordingly!

If you have a hard deadline to meet, please let us know! We will work with you to make sure you receive your items by your deadline. Dependent upon the time frame, additional charges may incur.

Also, please be aware that packages in transit have been dramatically slowed due to the holidays and current state of the pandemic 


Q: I'm interested in buying an eye making kit. What size do you recommend for average human eyes?

A: We usually recommend 28mm for human sized eyes.


Q: How can I be sure that the eyes I make with your kit or buy from you directly will work in my project?

A: We sell threaded blanks that you can use in conjunction with your sculpting, molding and casting phases to ensure a perfect fit. 


Q: I live outside the side United States. Do you ship internationally?

A: Yes, we ship world-wide.


Q: What is your refund policy?

A: https://fourthsealstudios.com/policies/refund-policy


Q: I'm working on a project that requires up-close shots of the eyes and they need to match and actor or actress. Do you do iris matching or custom jobs?

A: Absolutely! Check out the "Custom Iris" tab under our "Products" 
page to get the specs on what we would need to help you meet your goal. 
If you have any further questions or would like to get a quote, feel 
free to email us.

Q: You don't currently carry the type or size of eye that I need. Can you make custom eye sizes and or molds for me?

A: Yep! We can make just about (within reason) any sized eyes you need. Please email us for a full consultation.


Q: I recently bought a product of yours, but I have some questions about the process, can I contact you for help?

A: Of course! Email us at anytime and we will get back you you as soon as possible. You can find our contact information under our "Contact Us" tab.