Terms and Conditions
Processing Times
Please note that all of our products are hand-made and made-to-order. This means that colors and patterns may differ slightly with each piece. Please also note that colors may appear different depending upon the screen of your device.
Orders may take up to 14 business days (Monday-Friday) to produce. Ship times are not included in production estimates.
If you have a project deadline or event, please email us and we will accommodate your order. Rush fees may apply.
International Orders
Please note that for international orders, it is recommended that you purchase a shipping method with insurance.
We do not cover duties and taxes - these fees are the responsibility of the buyer.
Packages that are abandoned or refused due to refusal to pay these fees will not be issued a refund, even if the package is returned to us for this reason.
Please note that depending upon your location, shipping with the First Class Shipping option can take as little as two weeks to arrive and as long as a month. This option is not advised for orders that need to arrive within a defined time frame.
If you are in need of your order quickly, we recommend choosing DHL or UPS. They are not only reliable, but quick - shipping to most locations within 2-3 days after your order is produced.
Have a preferred courier or an account with a specific courier? Please email us and we can get your order set up so you don't end up paying for shipping that you don’t need.
Cancellation Policy
Cancellations must be placed within 24 hours of placing your order.
Due to the nature of our production process, cancellations past this time will not be able to be processed.
Returns and Exchanges
We are no longer offering returns at this time. Only in the event of a manufacturer defect or if the wrong size or style was ordered will we honor an exchange.
Cancellations must be made via email within 24 hours of purchase.
Return shipping costs will be at the expense of the buyer (except in the event of a manufacturer defect). In the event of a manufacture defect, Fourth Seal Studios will incur shipping costs to send back the correct item(s).
Make-Your-Own Eye Kits and Accessories cannot be returned or exchanged once shipped.
Packages that are marked as delivered will be reviewed on a case by case basis for remakes. Be sure the address on your order is correct as generally once the order is marked as delivered, we will not issue a replacement or refund for packages delivered to the wrong destination.
When a package is abandoned or the local post has attempted too many failed delivery attempts and the package is returned to us, we will contact you to arrange a re-shipment.
Re-shipment, VAT, duties and tax costs are the responsibility of the buyer.
We will not issue a refund or ship replacement items for packages that are abandoned or have too many failed delivery attempts.
All sales from our As-Is and Second Quality collections are final sale.
Exclusivity
Fourth Seal Studios retains the rights and ownership of designs and paint schemes developed by Fourth Seal Studios. Fourth Seal Studios also retain the right to produce and distribute any designs developed by Fourth Seal Studios, unless otherwise agreed upon with either an exclusivity agreement or NDA projects.
For concerns regarding this subject, please e-mail us at info@fourthsealstudios.com.
Custom Design and Alterations Revisions Policy
Iris Adjustments, Custom Paints, Sculpts and all other customizations, alterations and original design costs include 2 revisions. Additional alterations will incur additional fees.
For Professional Use Only
Some of our products contain allergenic materials such as latex. When purchasing our products, please be aware of these potential risks not only for yourself, but others that the products may be applied to, used by or used around. Our products are also small and can pose as a choking hazard. They should not be considered or used as toys.
Fourth Seal Studios products have been designed to be used for professional use only. Fourth Seal Studios and all affiliated with it, hold no responsibility for the misuse of our products or for any injury or harm accrued with the use of our products.
Have additional questions?
Please review our FAQs.
Still have questions?
Email us! We'd love to hear from you - info@fourthsealstudios.com.